At Dwyer Rugs, we want your shopping experience to be simple and enjoyable. Please review our shipping and returns policy below.
Shipping
- Orders are processed within 1 to 3 business days (excluding weekends and holidays).
- We offer free standard shipping on all orders within the United States.
- Once your order has shipped, you will receive a confirmation email with your tracking information so you can follow your delivery.
Please ensure your shipping address is accurate when placing your order, as we are unable to guarantee changes once an order has been processed.
Returns
If you are not completely satisfied with your purchase, we are here to help.
- Please contact us within 7 to 10 business days of receiving your order to request a return.
- Returned items must be unused, in their original condition, and in the original packaging.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged or we sent the wrong product.
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- Approved refunds will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your financial institution.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the issue. We will work quickly to resolve it.
Contact Us
For any questions regarding shipping, returns, or your order, please contact our customer support team through the contact information provided on DwyerRugs.com.